Support

Answers to common questions. If yours is not here, email us at the bottom of this page.

How do I save an article?

• From Safari or any app: tap the Share button, then choose Unpile. The article is saved to your pile with its text, images and title.
• From a link: copy the link, open Unpile, tap Add, and paste it.
• From text: copy any text and paste it into Add. It is saved as its own item.

If Unpile does not appear in the Share sheet, scroll to the end of the app row, tap More, and turn Unpile on.

How do I import an EPUB, PDF or other file?

• In the Files app, tap and hold the file, choose Share, then Unpile.
• Or in Unpile, tap Add, choose Import from Files, and pick the file.

Unpile reads EPUB, PDF, DOCX, TXT and RTF. EPUB books keep their chapters, images, footnotes and cover. You can also scan a printed page with your camera. Importing is free and there is no limit on your library.

Where is my data?

On your device. There is no account with us and nothing you read is stored on our servers. Details are in the Privacy Policy.

To remove everything, delete the app, or use Delete All Data in Settings, Privacy.

How do I cancel Unpile Pro?

Subscriptions are handled by Apple, not by us. To cancel:

1. Open the iOS Settings app.
2. Tap your name at the top, then Subscriptions.
3. Tap Unpile, then Cancel Subscription.

You keep Pro until the end of the period you paid for. To avoid being charged again, cancel at least 24 hours before the renewal date. The lifetime purchase is a one-time payment and has nothing to cancel.

Refunds are also handled by Apple. Request one at reportaproblem.apple.com.

I bought Pro but the app says I am on the free plan

Open Unpile, go to Settings, and tap Restore Purchases. Make sure you are signed in to the same Apple ID you used to buy Pro. If Pro still does not appear after a minute, email us with the date of purchase.

Something is not working

Email us and include your iPhone or iPad model, your iOS version, and what you were doing when it went wrong. If an article or book looks wrong, the link or the file helps us fix it faster.

Contact

contact@amentilabs.com
We usually reply within two business days.